IAMSPE transforms the digital lab experience for 1.2M public-sector beneficiaries

Who is IAMSPE, and what role do they play in the healthcare or wellness ecosystem?

IAMSPE (Instituto de Assistência Médica ao Servidor Público Estadual) is São Paulo state’s health system and insurance provider for civil servants and their dependents, coordinating care through HSPE and a broad network of credentialed providers. It plays a central role in financing and delivering care for public workers, acting both as payer and provider within Brazil’s public health landscape.

IAMSPE covers more than 1.2 million people across over 160 municipalities and reaches them digitally through the IAMSPE Digital super app, which concentrates appointments, lab test results, and other services in a single interface.

The problem

What limitations did IAMSPE face with lab result delivery, data workflows, or digital patient experience?

Despite investing in the IAMSPE Digital super app, laboratory results—a core component of the platform—were only available as attached PDFs, making them hard to read, compare, or track over time. Beneficiaries struggled to understand their results and see historical trends, while clinicians faced extra work reconciling inconsistent formats from multiple laboratories. At the same time, IAMSPE was under pressure to support a wider government push for higher digital interaction, but building an in-house, normalized, and interactive results module would have required hundreds of engineering hours, specialised medical expertise, and ongoing operational overhead, delaying improvements and inflating costs.

The solution

How did OpenHealth’s Health Portal, Lab API, or Digital Reports transform lab data delivery for IAMSPE?

IAMSPE implemented OpenHealth’s Health Portal embedded directly into the IAMSPE Digital app and web properties, upgrading static PDFs into structured, interactive lab reports. OpenHealth ingests results from diverse labs—via PDFs, images, or LIS feeds—standardising nomenclature, units, and reference intervals into a consistent data model that can be rendered as intuitive digital reports.

Within the app, beneficiaries now see harmonized results with clear out-of-range markers, historical views, and visual summaries that support understanding and follow-up. The solution is compliant with LGPD privacy regulations and validated by clinicians, allowing IAMSPE to deliver a high-quality digital experience without taking on the full complexity of lab-data engineering itself.

The impact

What measurable improvements did IAMSPE achieve after implementing OpenHealth’s digital health infrastructure?

With OpenHealth powering digital lab reports, IAMSPE saw a steady increase in app activation as more members engaged with their results inside the super app, rather than relying on emailed or printed PDFs. The upgraded experience significantly boosted the perceived value of IAMSPE Digital, positioning it as the primary channel for interacting with the health system and encouraging repeated logins. By avoiding the need to build and maintain its own ingestion and harmonization systems, IAMSPE saved millions of reais in development and operational costs while accelerating time-to-market for critical features. Members now access clearer, visual results that strengthen trust and satisfaction, and the organisation is better positioned to use biomarker data to support risk assessment, case management, and future digital services at scale.

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