ISA Saúde unifies multi-LIS lab results to deliver a seamless digital patient experience across Brazil

Who is ISA Saúde, and what role do they play in the healthcare or wellness ecosystem?

ISA Saúde is a Brazilian healthtech and laboratory network that provides at-home blood tests, vaccinations, and diagnostics supported by a mobile app and a network of certified nurses. Its mission is to make preventive healthcare more accessible, convenient, and data-driven for individuals and families, blending home services with a fully digital experience.

Headquartered in São Paulo, ISA operates across major Brazilian cities and has raised R$ 60 million from investors including VOX Capital to expand its digital health services. Users book tests, receive results, and track their health directly through the ISA app, creating a growing nationwide footprint for at-home diagnostics. 

The problem

What limitations did ISA Saúde face with lab result delivery, data workflows, or digital patient experience?

ISA Saúde ran multiple Laboratory Information Systems across its labs, which led to fragmented patient journeys and operational friction. Different portals and inconsistent report formats forced patients to switch between systems, while staff manually reconciled data and managed disjointed digital workflows. Report quality and delivery times varied between labs, making it difficult to deliver a consistent, digital-first brand experience across regions. ISA needed a unified reporting layer that could aggregate, harmonize, and visualize data from all LIS platforms so patients would experience one seamless ISA service regardless of where their samples were processed. 

The solution

How did OpenHealth’s Health Portal, Lab API, or Digital Reports transform lab data delivery for ISA Saúde?

ISA Saúde implemented OpenHealth’s Lab Data Harmonization and Digital Reporting infrastructure as the central layer for all laboratory data. Results from two different LIS platforms are extracted, shared with OpenHealth, and converted into a normalized, structured data model that standardizes biomarker names, units, and reference ranges. Automated parsing and harmonization replace manual handling, ensuring consistent data quality at scale.

On top of this data layer, ISA launched a unified, interactive digital portal powered by OpenHealth’s Health Portal, where patients can access results from any ISA lab in a single, integrated experience. Instead of being redirected to multiple LIS portals, customers see all their exams in one place with clear, visual reports, real-time updates, and a coherent interface aligned with ISA’s brand. Internally, the simplified architecture reduces integration complexity and frees ISA’s team to focus on patient care and service expansion while OpenHealth manages the harmonization and reporting engine.

The impact

What measurable improvements did ISA Saúde achieve after implementing OpenHealth’s digital health infrastructure?

With OpenHealth in place, ISA Saúde delivers a unified digital experience where patients log into a single portal to view all their lab results, improving clarity and satisfaction. Operational efficiency increased as manual reconciliation and multi-portal maintenance were replaced by automated harmonization and a consolidated reporting layer. The intuitive, consistent interface drives higher engagement with results and positions ISA as a tech-forward, patient-centric innovator in Brazilian diagnostics. At the same time, the scalable infrastructure allows ISA to add new labs, services, and geographies without compounding LIS complexity, supporting its broader goal of evolving from a lab network into a fully digital, data-driven health platform.